Free Download Srimax Output Desk for Windows PC. It is a self-hosted internal ticketing system. This all-in-one solution combines Help Desk, Live Chat, and CRM functionalities to create a seamless and enjoyable customer service journey.

Overview of Srimax Output Desk

This comprehensive help desk software is designed to simplify the management of email and live chat conversations. Its unique approach of merging client emails and chats into the same ticket sets it apart, creating a cohesive system for handling customer interactions.

Simplified On-Premise Help Desk Ticketing Software

Managing tickets can be challenging, but this makes it easier with its intuitive approach. This feature organizes client emails and chats into actionable tickets, providing a structured way to handle customer queries. With the ability to self-host, businesses have complete control over their help desk operations, ensuring data security and customization according to their needs.

Helpful CRM for Small Business

In addition to its robust ticketing system, this includes a simple and easy-to-use CRM tailored for small businesses. This CRM transforms how you manage customers and leads, allowing for better customer relationship management and improved lead tracking.

Help Desk Software with Live Chat

Transform your help desk into a central hub for all customer communications by incorporating live chat functionality. Seamlessly organizes emails, live chats, web/contact forms, and social media messages under one platform as tickets. This unified approach ensures that nothing falls through the cracks, providing a holistic view of customer interactions.

Group by Tags Master What's Yours

Efficiency is the key, allowing you to master your support system by grouping tickets with relevant tags. This feature helps identify frequent customer queries and requests, permitting you to provide targeted and efficient support.

Control & Assign Tickets Divide & Conquer

Assigning the right supporter to tickets at the right time is crucial for delivering exceptional customer service. This empowers businesses to control and assign tickets effectively, ensuring each customer receives the attention they deserve. By dividing tickets based on departments, companies can conquer their field of excellence and excel in customer support.

Reporting & Analytics Bring in Marketing to Help Desk

Insights are the backbone of improvement and provide detailed reports on chat activity, operator performance, visitor behavior, and SLA policy adherence. These analytics offer valuable insights into customer service effectiveness, allowing businesses to refine their strategies. Moreover, integrating marketing data into the help desk helps gain insights into leads, their visiting URLs, IP addresses, visiting times, locations, and return visits.

Internal Help Desk Ticketing System

Extend the benefits of the software to your organization's internal operations. Provide the best assistance to your employees across various departments, such as IT, Marketing, HR, or any other, with the Internal Help Desk Ticketing System. This ensures a streamlined handling of internal requests, queries, and issues.

System Requirements:

Operating System: Windows 11/10/8.1/8/7
Processor: Minimum 1 GHz Processor (2.4 GHz recommended)
RAM: 2GB (4GB or more recommended)
Free Hard Disk Space: 200MB or more is recommended

Conclusion

Srimax Output Desk is a game-changer in the realm of customer support. Its seamless integration of help desk, live chat, and CRM functionalities, along with its self-hosted support ticket system, provides businesses with a powerful and flexible solution. Features like ticket grouping, efficient ticket assignment, and detailed analytics empower businesses to offer top-notch customer service.

Srimax Output Desk